Passage 20 – Before you begin to compose a business letter, sit down and think about your purpose in writing the letter. Do you want to request information, order a product, register a complaint, or apply for something? Do some brainstorming and gather information before you begin writing. Always keep your objective in mind.
The main idea of the passage is that
a. planning is an important part of writing a business letter.
b. business letters are frequently complaint letters.
c. brainstorming and writing take approximately equal amounts of time.
d. many people fail to plan ahead when they are writing a business letter.
Answer is on the last page.